Regulations Chapter 13: Terms and Conditions

Terms and conditions

The products, documents, and services offered by this website (collectively referred to as “the Services”) are subject to the terms and conditions listed below. By taking advantage of any services or products offered, you are signifying that you have read these terms and conditions and agree to be bound by them.

The right to modify this document at any time without notice to you is reserved.

Terms and Conditions of Trading


1.1 “Buyer” means the individual or organisation who buys or agrees to buy the Services from the Supplier

1.2 “Consumer” shall have the meaning ascribed in applicable legislation;

1.3 “Contract” means the contract between the Supplier and the Buyer for the provision of Services incorporating these Terms and Conditions

1.4 “Services” means the services that the Buyer agrees to buy from the Supplier;

1.5 “Supplier” means European-American University and any or all of the University’s international incorporated bodies as applicable.

1.6 “Terms and Conditions” means the terms and conditions for the provision of Services set out in this agreement and any special terms and conditions agreed in writing by the Supplier;

1.7 “Website” means, or any other web address that points to the same domain.


2.1 Nothing in these Terms and Conditions shall affect the Buyer’s statutory rights as a Consumer.

2.2 These Terms and Conditions shall apply to all contracts for the provision of Services by the Supplier to the Buyer and shall prevail over any other documentation or communication from the Buyer.

2.3 Any variation to these Terms and Conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by the Supplier.

2.4 Any complaints should be addressed to the Supplier’s address stated in clause 1.5.

2.5 Any special conditions applying to the provision of the Services are set out in the Schedule to this agreement.

2.6 Any complaints should be sent to the address specified in section 1.5 of this agreement.


3.1 All orders for Services shall be deemed to be an offer by the Buyer to purchase Services pursuant to these Terms and Conditions and are subject to acceptance by the Supplier. The Supplier may choose not to accept an order for any reason.

3.2 When making an order through the Website, the technical steps the Buyer needs to take to complete the order process will be described. At the present time, no orders are taken through the Website and the Buyer completes the order process via email and postal mail.


4.1 The price of the Services shall be that stipulated on the Website or for non-website orders shall be the latest price quoted to the Consumer. The price is inclusive of purchase tax where applicable.

4.2 The total purchase price, including purchase tax, if any, will be quoted to the Buyer in writing prior to confirming the order.

4.3 After the order is received the Supplier shall confirm by email the details, description and price for the Services together with information on the right to cancel if the Buyer is a Consumer.

4.4 Payment of the price plus purchase tax, if applicable, must be made within 7 days of the date of the date of the electronic or paper invoice. The Buyer is responsible for payment of all banking, money transfer and currency exchange fees.

4.5 Where applicable, if any payment is not paid on time or any payment is rejected or refused, the amount owing will be treated as overdue and the Supplier will be entitled immediately to cease or suspend the provision of the relevant Service until payment has been received.


5.1 The Supplier shall begin to perform the Services from the agreed start date of registration for the relevant programme as detailed in the written offer made to the Buyer, or for any other service, from the date agreed with the Buyer.

5.2 The Supplier shall perform the Services with reasonable skill and care. However, where applicable, the Supplier does not guarantee that the Services will be uninterrupted, secure or error-free or that any data that is generated, stored, transmitted or used via or in connection with the Services will be complete, accurate, secure, up to date, received or delivered correctly or at all. The Supplier may have to suspend the Services for repair, maintenance or improvement. If so, the Supplier will restore them as quickly as is reasonably possible.

5.3 The Services comprising academic programmes and assessment are subject to an initial minimum contract period of one year (except where varied by express agreement) as specified in the confirmation of enrolment and shall continue thereafter on an annual basis unless and until terminated due to completion of the programme. If the Buyer decides to continue with the programme after the initial period of one year then annual continuation fees will be due immediately.

5.4 Subject to clause 5.3, either party may terminate this agreement (as regards some or all of the Services) at any time for any reason by giving to the other 30 days written notice, and any payment due remains payable and, if already paid, will be refunded.

5.5 The Supplier may terminate this agreement (as regards some or all of the Services) or suspend some or all of the Services immediately on written notice if the Buyer breaches any term of this agreement, and any payment due remains payable and, if already paid, will be non-refundable.


6.1 The Supplier reserves the right to periodically update fees or prices on the Website, which cannot be guaranteed for any period of time. The Supplier shall make every effort to ensure prices are correct at the point at which the Buyer places an order.

6.2 The Supplier reserves the right to withdraw the Services from the Website at any time.

6.3 The Supplier shall not be liable to anyone for withdrawing the Services from the Website or for refusing to process an order.


7.1 Where the Services may only be purchased by persons of a certain age the Buyer will be asked when placing an order to declare that they are of the appropriate legal age to purchase the Services.

7.2 If the Supplier discovers that the Buyer is not legally entitled to order certain Services, the Supplier shall be entitled to cancel the order immediately, without notice.


The Buyer, if a Consumer, has the right to cancel the Contract within 14 days without giving any reason. The conditions, time limits and procedures for exercising the Buyer’s right to cancel are laid out in Schedule I to these Terms and Conditions together with a cancellation form.


9.1 The Supplier shall not be responsible for:

9.1.1 losses that were not caused by any breach on the part of the Supplier; or

9.1.2 any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure); or

9.1.3 any indirect or consequential losses that were not foreseeable to both the Buyer and the Supplier.

9.2 The Supplier shall not be held responsible for any delay or failure to comply with its obligations under these Terms and Conditions if the delay or failure arises from any cause which is beyond its reasonable control. This condition does not affect the Buyer’s legal right to have Goods sent within a reasonable time or to receive a refund if Goods ordered cannot be supplied within a reasonable time owing to a cause beyond the Supplier’s reasonable control.

9.3 Nothing in these Terms and Conditions limits or excludes the Supplier’s responsibility for fraudulent representations made by it or for death or personal injury caused by the Supplier’s negligence or wilful misconduct.


No waiver by the Supplier (whether express or implied) in enforcing any of its rights under this agreement shall prejudice its rights to do so in the future.


The Supplier shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire or failure of any communications, telecommunications or computer system, and the Supplier shall be entitled to a reasonable extension of its obligations.


If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid illegal or unenforceable provision eliminated.


13.1 The Supplier shall be entitled to alter these Terms and Conditions at any time but this right shall not affect the existing Terms and Conditions accepted by the Buyer upon making a purchase.

13.2 Any renewal of the Services will be subject to the Supplier’s then current Terms and Conditions.


These Terms and Conditions shall be governed by and construed in accordance with the laws of the applicable jurisdictions where the University is registered or incorporated. Where the programme is in a religious discipline it will also be subject to the laws of the State of Florida, USA and possibly to other US states where the University operates under religious exemption as well.


Right to cancel

1. You have the right to cancel this contract within 14 days without giving any reason.

2. The cancellation period will expire after 14 days from the day of the conclusion of the contract, in the case of a service contract or a contract for the supply of digital content which is not supplied on a tangible medium.

3. To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may inform us of your decision by filling in the contact form on the Website and we will accept that decision subject to you then submitting confirmation by post, fax or email.

4. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

5. If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

6. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

7. We will make the reimbursement without undue delay, and not later than:

  • if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

8. We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement except for postage costs.

Model cancellation form

To European-American University

I/We* hereby give notice that I/we* cancel my/our* contract of sale for the supply of the following service(s),

Ordered on*/received on*,

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper)


*Delete as appropriate


Nature of degree courses offered by European-American University

European-American University is an international non-governmental organization operating chiefly through the medium of the Internet and bringing together a worldwide network of campuses and individuals in administration, faculty and student relationships. The adjunct faculty and administration are located in various countries and degrees may be conferred in different jurisdictions where permitted by law.

European-American University makes degree awards under several different legal authorities, depending on the field of the degree and the preference of the student. The University holds a Royal Charter of Incorporation from the Kingdom of Bunyoro-Kitara (Uganda). It is further registered as a private provider of higher education in France (as the Ecole Supérieure Euro-Américaine). Certain degrees in religious areas are additionally awarded under the statutory provision for religious degree-awarding institutions in the State of Florida, USA (as European-American University and Theological Seminary). and certain other US states. Further detailed information on accreditation and legal status is provided in this website on the Status page.

It is the responsibility of the prospective student to ensure that the credential they are seeking meets their present and anticipated future needs and to make enquiries of any third party from whom they might seek acceptance of their credential before enrolling.

By making application, the applicant confirms that they understand that all credentials granted by European-American University are made under the above authority.

The credentials awarded by European-American University are not, and are not intended to be the equivalent of United States, European Union or United Kingdom state- or government-endorsed qualifications, although they are not necessarily of lesser standing. The applicant further undertakes that he or she will not use any qualification awarded by the University in such a way as to create a misleading or incorrect impression that it is a state/government-awarded or United Kingdom qualification, or the incorrect impression through the use of the title Doctor that the holder is medically qualified or of similar standing.

Mentoring, assessment and examination may be arranged by email. Mentors, assessors and examiners may hold degrees from universities which are not United States, European Union or United Kingdom universities and which may or may not be accredited by a government-approved body.

In making application, the applicant understands that European-American University reserves the right to make all necessary changes to student programmes and mentoring arrangements at any time. Changes may be made to the jurisdiction or location of the University and to its accreditation arrangements at any time without notice.

Validation – dual degree scheme

The Universidad Empresarial de Costa Rica (UNEM) and the Faculté de Management Internationale MIIBS/URH-ISAG of the Université de Renaissance d’Haiti have entered into validation agreements with European-American University. Under the terms of the agreements, the universities have agreed to accept credits and degrees from EAU for the purposes of further study or the award of a reciprocal degree. An additional fee is payable for the reciprocal degree. While the majority of the University’s programmes are eligible for this scheme, some are excluded.

The Universidad Empresarial de Costa Rica (UNEM) has been accredited by the Consejo Nacional de Enseñanza Superior Universitaria Privada (CONESUP) of the Ministry of Education, Costa Rica, since 5 November 1997.

The Université de Renaissance d’Haiti is accredited and recognized by the Haitian Minister of Education and Professional Formation (DESRS-MENFP n°58 de la dernière mise à jour ministérielle de mai 2022) and is a member of the CORPUHA (Board of Regents). URH-ISAG is listed in the World Higher Education Database of the International Association of Universities and UNESCO with the identification number IAU-028324.

The credentials awarded by the Universidad Empresarial de Costa Rica (UNEM) and the Université de Renaissance d’Haiti are not, and are not necessarily intended to be the equivalent of, United States, United Kingdom or European Union qualifications. The applicant further undertakes that he or she will not use any qualification awarded by these Universities in such a way as to create a misleading or incorrect impression that it is a United States, United Kingdom or European Union qualification, or the incorrect impression that the holder is medically qualified or of similar standing.

Services provided by us

The programme fee includes the following: accepting the application; matriculating the student onto their programme (and providing a letter to confirm this where requested); liaison with the authorities of European-American University as the awarding body; issuing correspondence relating to and confirming the student’s learning contract; issuing an invoice for fees received (where requested); assigning the student to a Mentor who will provide academic guidance; assessing all academic work and providing feedback to the student as applicable; providing any help and advice requested on a general basis, by email; issuing a letter stating completion of academic requirements upon request; issuing graduation documentation consisting usually of a certificate and supplement (the supplement may not be applicable for certain courses and may either be omitted or replaced with another document); providing advice on further study at European-American University or an affiliated institution, including advice and help with the dual degree validation schemes which are applicable to European-American University.

The programme fees do not include the following: the purchase or hire of books or other resource materials; attendance at Continuing Professional Development courses, seminars, lectures, conferences or similar events; the cost of printing and binding dissertations; any ancillary costs such as postage or telephone/internet contact which may be incurred during the programme; additional copies of graduation documentation (including replacement of lost documentation) or any other letter issued by the University; the supply of Apostilles. There are extra fees applicable for dual degree programmes with partner universities.

There is no fee for application.

The assessment of all programmes is effectively continuous, and the student graduates at any time of the year when they are notified by the University that they have completed the requirements of their programme to a satisfactory level and have paid all fees due. The degree diploma and other graduation documents are sent by postal mail.

European-American University does not generally use a credit or points system for anything other than internal assessment purposes, and instead approves each programme according to its learning contract or established syllabus.

We expect Mentors to return student work, having assessed and commented on it, within thirty days of receipt from the student. This is a guideline rather than an absolute requirement, and in particular circumstances a different timeline may be applicable. However, if the student’s progress is delayed unreasonably by the Mentor’s return of student work, the student’s period of study will be extended accordingly without requirement of additional fees, providing we have previously been informed of the issue.

Where a student fails an assessment, they may retake or resubmit that assessment up to two further times. Failure in an assessment will not lead to any extension of the student’s registration beyond the initial or subsequent annual periods without further fees being liable.

We cannot be held responsible for any delay caused by acts of God, the postal services, industrial action or civil disturbance in any country where the Mentor resides or where European-American University carries out its administration.

European-American University will suspend or cancel the registration of a student at any time without notice, and may either debar the student from graduating or rescind a degree already awarded in the event that the student is found to have done any of the following:

  • supplied false or misleading information concerning his or her credentials or biodata;
  • plagiarized any academic work submitted for assessment;
  • brought European-American University or any subsidiary or affiliated institution into disrepute by his or her conduct;
  • published any material directed at European-American University or any of its teaching or administrative officers that is, in the opinion of European-American University, libellous or defamatory;
  • failed to pay the balance of any fees due, including any balance accruing from transaction costs;
  • attacked our websites or computer systems or spamming;
  • abusive behaviour

The decision of European-American University in these matters shall be final.



European-American University endeavours to resolve all complaints informally and will investigate any complaint reported via the website. European-American University has a formal complaints system which may be invoked by any student.

We include a link to the European Union Online Dispute Resolution website which can be accessed by clicking here.